I've been going here for YEARS. I own a business that repairs cars and have been taking my customers car's here as well. This will all end as of today !
I know car washes that have tracks could cause wheel damage, and it did happen to my car in the past. The old manager said, "Yeah it happens all the time, so repair your wheels and we will reimburse you".
I drop my car off today, and watch it getting vacuumed never a problem. I see an older guy get into my car and proceed to drive much faster than the norm through the pre wash station, still no problem. Then as he gets to the main wash I feel he is going too fast and I see my car lurch to the right as he hits the tracks pretty hard. I KNOW there will be damage. It goes through the wash and I immediately go look and sure enough there is a gouge on my wheel. I'm right next to the asst manager, and I tell her she looks for a second and calls the new manager. He comes over and looks for like 5 seconds, and says "NO WAY THAT DAMAGE COULD HAVE BEEN DONE HERE". I tell him that I saw it happen, and I know things like this could happen, but he says no way and walks away.
I've been taking several cars a week here, as well as my, and my techs cars for awhile. I will be posting pics here VERY soon and will do everything in my power to make sure everyone knows how they treat customers.