For a moderately priced eating establishment that falls into a more cafeteria style category than restaurant, Rigatoni's is a good option for a quick pasta and salad meal.
Usually I'm able to split a salad and pasta dish with a friend, often with leftovers. I've tried a variety of dishes and enjoyed each kind. Dishes are available with a variety of sauces ranging from tomato to (quite a bit more fattening but tasty) creamy garlic or pesto types. Accessible to everyone at a side bar are several bread choices along with butter or olive oil and balsamic.
If you're expecting to find Mario Batali cooking behind the counter or be reminded of that cute little cafe you visited in Italy, you'll likely be disappointed. It is what it is--a moderately priced quick and tasty salad, bread, and pasta meal.
At my local Rigatoni's I've never experienced bad service, but like any other chain there will be some bumps in the system.
All in all, recommended if you're a fan of the less personally prepared Italian meal.