This is a highly disorganized clinic. Charts seem to not be read when providing follow up care. Staff are friendly but not competent. I had a follow up call from a vet who had not examined my pet and who recommended treatment that, had she read my pet's chart, would have seen my pet was already receiving. There was an appointment scheduled that never made it to their computer, and a misdiagnosis of my pet's condition. Also, the follow up call was like a sales call to promote other pharmaceutical products, again by a vet who had not examined my pet. Another problem was that I stopped by after our first visit to pick up meds, and no one could find my pet's chart. I heard staff say they would check the vet's desk, but they had no luck there either. We did go back for my pet's booster. On this second and last visit, staff was slow, and the vet got defensive when I asked about the rationale behind her initial treatment given that my pet's condition had worsened. She admitted she'd made a mistake but was angry. In fact, she did not come back into the examination room, and instead sent copies of my pet's medical record with the tech. One very serious concern is that meds on first visit had different colored capsules. No one alerted us to this. I looked both up on the internet and found out they were the same meds, but the vet or the tech should have told us this instead of letting us discover it on our own. My basic complaint is that this is a sloppily run clinic and that can hurt our beloved pets in ways that can potentially be irreversible.