I just got a reminder about my haircut appointment. I had scheduled the appointment with the stylist that I have been seeing for the last three years. The reminder indicated a different stylist had been assigned to me. When I contacted the number for appointment scheduling, I was connected with an extremely rude and argumentative woman who insisted that the error was mine, told me I should call them to schedule next time, told me I must not have asked by name, said she could cancel the appointment, without offering to reschedule, etc., etc., etc.
When I asked if my stylist was no longer employed there, she said yes, she was, and then proceeded to offer me appointment times outside the range of the time frame I requested. At the end of the conversation, she begrudgingly apologized for the inconvenience.
And now, after I've waited for my appointment for six weeks, I have to wait another three weeks to see the person I requested.
Not sure what is going on, but I don't like the attitude.