That is the best word to describe this place. It is a complete waste of money! We took my son there for his birthday, and left after half an hour and went to Itz family food and fun. Go there instead! We couldn't find any employees at Mr.Biggs, we couldn't ride most of the rides because the employees were nowhere to be found. After walking around we finally found 5 standing around talking in a group. We asked for our money back and the lady said no refunds. So save your money and go somewhere fun, this place is a joke!