Some of the docs here are fantastic, others not so much. I would have to say the same with support staff. When it comes to scheduling appointments...for a place that claims to be accomodating as part of their mission, they sure could us some work when it comes to availability of routine check-ups. On the other hand, when it comes to urgent visits, they are very good about working your child in w/in a timely manner. This is why I give them a average rating.