My car was totaled in an accident and it was towed to Seattle Automotive after business hours. I went in the next day to figure what to do about my car, rentals, etc.. The staff and owner (Tony) were amazing. To me, they were angels. I was shaken and still in shock from being sideswiped, not to mention pretty badly shaken physically. When I mentioned that I had to get a rental car, Maria put my mind at ease explaining that they were taking care of everything for me! Sure enough, I had a rental within a few minutes and they handled all of the paperwork and coordination between my insurance company and them so the only thing I ended up doing the day after my accident was going to their office, giving the necessary info and then getting my rental car - all under a half hour. Then...off to the doctors.
Everyone that I came across during this interaction were friendly, empathic towards my pain and genuinely seemed to care about my situation. This really helped sooth my nerves about next steps the day after a major car accident.
It took me awhile to get a new car due to some very hectic circumstances. I was dismayed and surprised to find that my insurance only covered costs for a rental car for a certain amount of time. I had gone beyond that time before I found this out, so i ended up owing a lot of money. It was awful.
The people at Seattle Automotive were so great about working with me to ensure I could afford the extra I had to pay for the rental.
Unfortunately for me, when I finally did get a new car, I backed out of a parking stall and accidentally hit a pole, damaging my new car! Frustrating!
But again, Tony and his team were so GREAT! What was an extremely frustrating and costly situation was tempered by the excellent service I received from Seattle Automotive. They gave me the best estimate for repairs, they took the time to educate me on the things that needed to be done, they made sure I got my car in for repairs quickly, they gave me a ride when my car was in the shop, they were quick, efficient, and they made me feel like they were all working for my best interests and not to cushion their bottom line. Wow. Rare (although the way they do business, they deserve to have a very healthy bottom line).
The silver lining in this series of accidents was discovering that there is still neighborhood-friendly businesses like this that provide fantastic customer service and great prices. I would recommend this place of business to anyone and everyone who needs this kind of service!