Very friendly and knowledgeable service workers! I had a gopher problem, which is a little strange in the Phoenix city limits. The service man explained to me how gophers live and what to expect because I live backed up to a field full of them. Since my initial call for the gophers, I have started to use them to exterminate crickets and spiders. Whenever I have seen a bug in the house between service calls, they are more than willing to come out and spray again even if they are already coming out the following week. They do a great job!