When I first called for a quote, I was pleasently greeted and rrecieved my quote in about 5 minutes. They gave me a quote that was well below what I had been given before. When I walked in to buy my coverage, it is a one man operation, which is great because you get wonderful personalized service. The office was clean, and lots of parking. The owner was pleastent and very knowledgeable about different plans availible. The also offered Life, health, commercial, renters, and home insurance.