Burke & Herbert has been my bank for going on 12 years now. They are, simply, the best bank in the Washington DC metro area.
Burke & Herbert is a small bank and that is its secret. They treat their customers like human beings, not like numbers. When you call them you don't deal with a machine, you get a real live person. The Skyline Branch, where I opened my account originally, goes so far as to call me if there is a possibility of an overdraft, to give me the opportunity to make a deposit and prevent the overdraft. They don't have any hidden fees and are upfront and honest about all their policies.
One thing though -- a lot of their employees are not native English-speakers so you need to be patient with them. Just take a little bit of time to explain everything thoroughly -- they do want to work *with* you and not against you.
I would recommend Burke & Herbert to friends, family, and anyone who wants first-rate customer service. Burke & Herbert has been one of the highest-rated banks in Washington Consumers Checkbook for a long time and it is an honor well-deserved. I've banked at credit unions and major financial institutions (Bank of America and Merrill Lynch) and NOTHING beats Burke & Herbert for customer service, no, make that customer care. They really do care about their customers and it shows!