This is the first review I have ever written, but I was blown away by the experience. Several months ago I needed my concrete floors, in my business, re-stained and slip proofed. A sales person from Bullion Coatings came and told me everything I wanted to hear and more. I was extremely skeptical because the price point was reasonable for the service promised and I have been burned before. After the service I knew that we were going to have durability issues and voiced my concern. One of the managers came out and assured me that this was commercial grade sealant and would last. To settle my skepticism they offered me a 2 year guarantee and 2 additional services for the year at no cost. Within 2 weeks my floors were more slippery than when we started and the luster completely wore off. I was more concerned about the slippery aspect for obvious liability issues. I have dealt with unscrupulous construction companies before and felt that I was about to be stuck. This is when Dell, the owner, entered the picture. After exchanging some phone conversations we set a meeting date for him to inspect the floors. He brought a companion with him that specialized in maintenance and waxing rather than re-straining. I was expecting a hard sales pitch or excuse on why expectations weren't met, but the exact opposite happened. He apologized for the initial salesman performance and offered to pay for this other gentlemans service to fix our problem, and refunded me the difference. Needless to say I was completely surprised and impressed with the customer service rendered. It's refreshing to deal with honest people that aren't completely focused on the immediate bottom line. From here on I will always go to Dell at Bullion Coating for any future flooring projects because I trust him. He told me that his business is doing fantastic and I can see the reason why.