BMM Inc. was contracted to repair or replace an old sump pump that had been intermittently failing at a property that I own. 2 weeks after they were there, the sump pump failed completely, soaking the basement.
So I had them go out there again; their tech called me and the first thing he said was that the sump pump that they had failed to fix had nothing to do with the water problems. He pulled up some carpet along the edge of the basement and said that there was a crack in the foundation that the water was coming up through, so it wasn't a sump pump issue. The "crack" that he was looking at was in the thin layer of concrete over the drain tile that feeds the sump pump. The drain tile filled up with water when the sump pump failed and that is why water was coming up through the floor there. Once he replaced the sump pump the water level in the basement immediately started to go down. I'll let you be the judge as to whether or not BMM, Inc. is competent.
Anyway, I asked him to tear out the soaking wet carpet so we could get everything dried out and also since water was beginning to soak up into the drywall from the carpet. He said that we would tear it out and leave it outside to be removed the next day when I arrived.
I arrived the next day and no carpet had been removed. Much of the drywall was now ruined as water had soaked up into it overnight. I called the tech and asked why it hadn't been removed as promised and he told me that he had gotten another call that he had to take care of, but that I should be glad that he hadn't torn it out since it would be cheaper to have someone else do it.
All of this would have been prevented had their technician who was originally out there to fix the sump pump would have done his job. The icing on the cake was that they left the soaking carpet in the house for an extra day which caused drywall damage as well.
The owner of BMM, Inc. refused any responsibility for this and did not compensate me for a single penny of the $3500 replacement costs.