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Budget Truck Rental - Lawrence - 1 Reviews - 711 West 23rd Street, Lawrence, KS - Used Cars, Trucks & Vans Reviews - Phone (785) 331-2722

Budget Truck Rental - Lawrence

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711 West 23rd Street (at corner of W 23rd St and Louisiana St in the Malls Shopping Center)
Lawrence, KS 66046
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(785) 331-2722
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Budget Truck Rental - Lawrence - Lawrence, KS

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During my interactions with Budget, I felt like I was in a very bad TV commercial. I reserved a truck online two weeks prior to my move from Lawrence to Oregon. When I arrived at ...

HORRIBLE EXPERIENCE 12/7/2011

During my interactions with Budget, I felt like I was in a very bad TV commercial. I reserved a truck online two weeks prior to my move from Lawrence to Oregon. When I arrived at Budget to pick up the truck, I asked to see the truck and its mileage prior to renting it. Since I was making a cross-country trek, I needed to know the truck was reliable. The clerk condescendingly said to me, ""It's a perfectly fine truck, sir."" I said that I understood that, but I was spending a lot of money on the truck (about $1,800) and going a long ways and I needed to see it. He took me out back and pointed to two small trucks, neither of which were the 24 footer I had reserved. It turns out the ""perfectly fine truck"" was nowhere to be found. The clerk called to get some answers, but instead he got his boss's voicemail. I waited for half an hour in the lobby without any answers or sympathy from the clerk. The other clerk on duty sat there cursing his management and said they had no idea what they have to go through on a daily basis. That left me wondering if they had any idea what I had to go through. Needless to say, I left for U-haul at 6th & Kasold. Luckily, they have a price match guarantee and they even gave me a 26 footer for my 24 foot Budget reservation. During the U-Haul transaction, the clerk from Budget called to let me know the truck was somewhere in Kansas City being ""worked on"" and it would ""probably be ready"" for me to pick up later in the day. I guess he thought I was supposed to drop everything on my schedule and wait around for a reservation I made two weeks ago. I wish I would have read the 5/13/11 review from ""jane"" below and not even bothered with Budget. I recommend staying away from Budget at all costs and going with a (relatively) reputable/reliable brand in U-Haul, Penske or others. more
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Budget Truck Rental

Owner Message

  • Budget Truck Rental is one of the leading consumer truck rental companies in the United States, operating through a network of approximately 2,300 corporate owned, dealer and franchised locations throughout the continental United States, serving both the consumer and light commercial sectors. Budget Rent A Car System Inc. operates both Budget Truck Rental and Budget Rent A Car and is a wholly owned subsidiary of Avis Budget Group, Inc.(NASDAQ: CAR).  For more information, visit www.budgettruck.com.

Additional information

  • Hours:

    Mon-Fri 7:30am-6pm ; Sat 8am-Noon ; Sun Closed
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