I had my misc things in this storage place for 3 years when my daughter got out of college we got a larger unit & added her things (linens, wall decor, jewelry, new tires w/rims, bed = $5,000). My lock wouldnt work as the latch was bent. The lady told me owners were out of town but owners son could fix. They took my lock & they would fix. In Oct I went to the unit to get a cooler b4 going to a womens retreat. Returned to the unit in Nov and everything was gone. The son was always walking the place. Reported to the police they sd they had a drug incident that was more important. Someone load everything up in a truck or something. This was a great loss to a single mother & daughter.