This is one of the worst companies I have ever dealt with. My car was towed while parking at the zoo. Trying to retrieve it has been rediculous. The location is very inconvenient and unsafe. The staff are extremely uninformed and unprofessional. There was one person ahead of me and I was still there for over an hour. Now, I have discovered that they charged my account TWICE. It took all day to get to talk with someone on the phone who said they do not have records of what they charge their customers! Right! Instead, they want me to fax them my bank statement proving there were two charges submitted as well as a copy of my drivers' license. Are you kidding me? I will let my bank handle it before this company gets any additional information from me. Unfortunately, the Atlanta Police Department utilizes this towing company. However, if you need a tow and have a choice, do NOT call Buckhead Towing. Would not give them one star, but it was required by this site.