These guys are jerks. The first time I called I asked if I could get a read on my diagnostic trouble code and he said, ""WHAT?"" ""Hang on"" and put me on hold for awhile. I hung up. Don't pick up the phone and put someone on hold right away. Ok, wow. Tried again in a few weeks to give him the benefit of the doubt. Again, I asked for a read on the diagnostic code. He said, ""Well, that's not going to tell you anything"". REALLY??? Um sorry, but I have the trouble codes read all the time (you CAN look them up on the web, btw, Mr. Bucaro) and you find out what the engine computer is reporting. Then you can also look up the recommended repair. They can also clear the code and see if it registers again (false read). Then he says in a somewhat annoyed manner, ""Well, I couldn't even get to it until late this afternoon"". I said ok, fine. Then he says, ""But if you just want the code read, just go to Auto Zone or something"". REally again?? What a jerk. I said, well, I was going to ask for an estimate for the work, but I think I have changed my mind. These guys need a lesson in treating potential customers with respect. I echo the young lady who said they just want to rip off women. I certainly got that feel from my interaction.