Typically you deal with the staff of this office rather than the actual insurance agent. They handled all of our claims quickly and paid us immediately when we needed to use our emergency road side service coverage. The agent was even able to recommend some local places when we needed to have some work done on our car. The agent met with us to go over all of the numbers and provide us with plenty of information when we were looking at getting life insurance. We appreciated that he sent us address labels and birthday cards every year.