The food is as good as Brueggers gets, which is usually above average, however the Penfield location has a cast of characters from the older woman who has a 'when is my shift over' look on her face at all times to the gentleman who speaks in a hushed whisper, barley audible~they have him taking orders. The restaurant is visibly unclear. The walls in the restaurant and bathrooms are really rather disgusting. I would find another location if you have a bagel craving. The Empire Boulevard locale is nice.
Pros: Tasty food, prepped in front of you
Cons: Dirty walls and restrooms all of the time, the staff is unmotivated to say the least.