Brown, Mark, Md - Great Hills Ent

Awesome Doctor and Staff: I have been going there for several years. The staff are always friendly and very, very helpful. Dr. Brown is amazing. He is personable, great bedside manner, always willing to take his time and answer any questions I have. And the Audiologist is wonderful, patient, excellent at explaining things she's going to do. Love going there. more

I really don't know where the other review came from. I have been suffering from sinus issues for quite some time and was seen at Great Hills. It is a small, comfortable practice and the staff is very friendly. Both times I was there for my visit and follow up it was quite busy, so sometimes there is a wait. However, I was not rushed out in five minutes and Dr. Brown took the time to get to know what my concerns were and detailed the treatment options. I mentioned that I had problems with my ears as well and was then worked in to see their audiologist. I don't know if this was normal, but I do know that she had a full schedule and worked me in, and yes I did have to go back to the waiting room to wait. Overall, people were friendly and it didnt feel like a doctors office. But if they are busy you may have to wait a few minutes, but then that is everwhere nowadays. more

? Does your doctor charge you $200 to look in your ear on top of his exam price? Of course not. Then why should I be billed an additional $200 to have a doctor look up my nose? I will tell you why...because they coded it as a surgery and refuse to see the error in that (I have EOB to prove this). They should have warned me before looking in my nose that they were going to charge $200 for it. I thought it was part of the examine just as looking in the throat or taking a temperature is. Does putting a thermometer in my mouth also constitute a surgery? Anyway by calling it a surgery the insurance refused to pay it. I tried clearing it up with my insurance since it was a diagnostic exam NOT a surgery but they wont pay unless the billing department recodes it or something. I am deathly allergic to anesthesics so believe me if this had been an actual surgery I would know. The billing department still cannot seem to get it right. You people all need to look up the definition of a surgery....looking up my nose with an endoscope is not surgery...endoscopic examine not an endoscopic surgery. Nothing was opened, no anesthesia was applied, and it was not to treat any condition. He did not even drop my chair back for it. It should not have been coded as a surgery but rather a routine diagnostic exam, just as an xray would be. I dont know if they are doing this on purpose to get more money out of me or the insurance company or just lack common sense. Its really too bad because the doctor seems very nice and thorough and helped me a great deal. Unfortunately now I cannot go back because this just seems shady.\r \r Pros: Doctor is nice Cons: No customer service skills more