I really don't know where the other review came from. I have been suffering from sinus issues for quite some time and was seen at Great Hills. It is a small, comfortable practice and the staff is very friendly. Both times I was there for my visit and follow up it was quite busy, so sometimes there is a wait. However, I was not rushed out in five minutes and Dr. Brown took the time to get to know what my concerns were and detailed the treatment options. I mentioned that I had problems with my ears as well and was then worked in to see their audiologist. I don't know if this was normal, but I do know that she had a full schedule and worked me in, and yes I did have to go back to the waiting room to wait.
Overall, people were friendly and it didnt feel like a doctors office. But if they are busy you may have to wait a few minutes, but then that is everwhere nowadays.