Yes Dr. Gagnon seems nice. My first experience with her was when she met my sweet loving English Springer Spaniel and muzzled her. I don't know why. Anyone will tell you my dog is loving and gentle.
I placed an order for my dog's meds on 1800petmeds. Dr. Gagnon refused to allow the prescription to be filled. Someone from her office called me and said something on my machine about how they ""don't trust online retailers."" Really? It's 1800petmeds.
I called back and spoke again to someone other than the vet. I explained very carefully that I had researched 1800 very closely and felt good about them. (Every time I've gotten something from them before, the packaging is the real, name-brand deal!) I explained to the person at the office that, while I appreciate their willingness to meet the cost, it's not really about the money. I wanted it delivered! (If you live on or near Bardstown Road, you'll understand!) The lady said she'd talk to the vet and get back to me.
I got a message later on that night saying, ""Dr. Gagnon will give you the prescription, but you must come in and pick it up."" Really? Doesn't that, like, defeat the entire purpose of having it delivered???
At this point I understandably thought that she had ulterior motives or self-interest, and was trying to assert her authority, or something.
Then I did some internet research. If I'm correct, vets in KY are only allowed to fill prescriptions themselves or through another local vet they know.
So... she couldn't just tell me that? What did she expect me to think?
She's rather... passive-agressive in other ways too. I came in to get my dog's shots, and after the tech left and Dr. Gagnon came in, Dr Gagnon gave my dog an ""optional"" shot (bordetella, I think) that I had absolutely not authorized. The tech hadn't even asked me.
When I confronted her (by phone, that evening), she blew it off. ""Really? I thought you had authorized it. There must have been a miscommunication.""
She seriously does not know how to interact in a straightforward manner.
There's more: my dog has recurring tummy troubles. Several times, I took her in and paid $100 or so to have it treated. One day, her tummy was acting up as bad as ever. I asked my dad to call the vet, because I myself was sick and exhausted. When my dad got off the phone, he said they had recommend an OTC product called Equate. I gave my dog one for two nights... miracle cure! (Take from this what you will.)
I own up to this review entirely.