The food is execellent and I love the brown bag menu that you mark yourself. My ONLY complaint is that they need to have a place to pick up phone-in orders. I had a fairly large order, which I called in beforehand so i wouldn't have to wait. I showed up to pick up my order, which was sitting right by the register, but was told that I couldn't pay for it, I had to stand in line behind the 17 other people (yes, I counted them) waiting to place their orders. What should have taken 10 minutes tops, took 45 minutes. Other places have a separate window for phone-in orders, or at least let you go ahead and pay, why can't they?? Other than that, the food is absolutely fantastic, best deli sandwich I've ever had!