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Brotherton Cadillac - 69 Reviews - 215 SW 12th St, Renton, WA - Automobile Dealer Services Reviews - Phone (425) 981-1000
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Brotherton Cadillac

215 SW 12th St
Renton, WA 98055
(425) 981-1000
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Typically I hate the whole car buying process. They made it painless.


Good: Good sales process.. Bad: Poor post sales experience.. Improvements: Take accountability for the products they sell.. Other: Bought preowned Cadillac CTS, within 2 months ha...

Painless 8/9/2011

Typically I hate the whole car buying process. They made it painless. more

Kind, honest, and no-pressure approach 8/8/2011

Thank you for making this experience for my mom so easy! She has had a lot of stress in her life lately, with losing my dad and some of her own health issues. The last thing she needed was to add to that stress, and to be honest, buying a new car is usually a very stressful experience. I appreciate their kind, honest, no-pressure approach and will recommend them to everybody I know that is looking to buy a new car! more

nice young man 8/2/2011

I would like you to know what a Wonderful Employee you have named Theron. I had a flat tire on Sat. and he was busy with a skelton crew but said if I could leave my car he would fix it, I needed a loaner car and that was no problem for him to provide me with. I got to drive the CVS (Beautiful Car ) and I had never driven or been in a Cadillac. My Mom and I Loved Theran he was so very helpful to us and polite and very professional. I wanted you to know what a very nice young Man you have working for you. more

Thank you 8/1/2011

I truly can't thank you enough for your support of the East Side women of Purpose Golf Tournament. WE raised over $50,000 which will be used to create intervention centers and safe houses for young girls being trafficked by locally and in Pattoya, Thailand. Your generosity was overwhelming to me, and I really appreciate the fantastic prized and auction items you donated! Thank you, (Brad). I look Forward to assisting you and your team at Brotherton Cadillac for years to come. Many Blessings! more

good 7/28/2011

very good more

great company! 7/25/2011

Brotherton: I would like to acknowledge the superb service I recieved from your service manager Rob and salesman Frank regarding the recent warranty work performed on my car. Thank you for going the extra length to cover my car. Will always remember your great company! more

You are a blessing in the Auto industry 7/22/2011

To the Staff at Brotherton Cadillac: Just a little thank you, for the exceptional service and courtesy that my daughter and myself were give, You are a blessing in the Auto industry. more

THANK YOU 7/20/2011

I purchased my brand new 2008 Yukon XL Denali from Brotherton on Saturday and I want you to know how happy I am with not only the vehicle, but with customer service I received from Brandi Miller, She is outstanding and made my buying process easy to understand, less intimidating and fun! She walked me thru each step of the buying process and made sure I was comfortable and answered all of my questions. When it was time to explain all the features in the vehicle, she made sure I knew how each item worked before I left the dealership. I absolutely LOVE my new Denali! Thank you! more

Many Thanks 7/18/2011

Many thanks to the efforts and attention you inverted in getting my mother-in-law. Thank you for going the extra mile. more

Thanks for all your help 7/11/2011

Christy loved the new Escalade. Thanks for all your help- taking care of her and making the process east and straightforward. See you soon to replace MY Escalade. more

Thank you 7/6/2011

Just a quick thank you for making this purchase to easy! more

Many Thanks! 7/5/2011

Yesterday my 2007 GMC Yukon was at your dealership to be serviced. I must admit that the ownership experience of this particular truck has been less than stellar. From our purchase at Smokeypoint GMC through our time being serviced at Bellevue GMC, we were continually disappointed! However, in the short time that we have been at Brotherton Cadillac GMC, we have been extremely happy. I would like to extend my sincerest gratitude to you and your team for having given us excellent service thus far. Additionally I would like to let you know that it was a pleasure to find out that Marvin had joined your team. He previously worked at North bend Chevrolet where we service our last truck, a Suburban. Marvin has always given us service that went above and beyond and our service yesterday was no exception. Our truck required service that was not covered by warranty, a not so pleasing discovery on a vehicle with less thank 20k miles. We appreciate Marvin'c work and your approval to perform the service at no cost. We truly appreciate your generous gesture. Many Thanks!!! more

enthusiastically recommend. 6/27/2011

I just wanted to take a minute or two to let you know how satisfied I am with my recent vehicle purchase at your dealership. From the time I walked in the door until I drove my new G3 away, the experience was first rate. Dan Skjonsberg is a true professional in every sense. You are very fortunate to have him on you staff of sales consultants. Please pass along my compliments to him. the same holds true for Wendy Borgert and jannica Durand in finance and Theorin in the service department. I have enjoyed working with Theorin for a number of year and look forward to continuing to do so in the future. You have 100% professional staff and they make me feel welcome when I visit the dealership. And yes, I am very happy with my new G3. Please accept my thankd for maintaining an excellent dealership, which I can enthusiastically recommend. more

5 year customers 6/24/2011

I just had to take a minute and let you know how much I appreciate your service staff and actually all of the folks I deal with at Brotherton. My husband and I have been customers of Gary Brady for the past 5 years or so and have purchased 3 vehicles from him, Obviously we think he's great, since we keep coming back@ He treats us like family and is incredible with our 4 kids. Recently I had an issue with our Escalade on a Saturday and drove it right in to see Theron since I wasn't going to be able to drive it that weekend. He is so accommodating, friendly and knowledgeable and also respectful of my time (or lack of time :]) I have had many bad experiences with service people at other dealerships and I'm so glad I won't have to do it again! Theron makes it easy! When my car was fixed, Theron quickly called to let me know. When I got there to pick it up, Bill Busey was there to greet me. Again, Bill was accommodating, friendly, and knowledgeable and funny. I've come to look forward to my visits to Brotherton! more

safe and satisfied 6/20/2011

Shane is the machanic who does work to my car, and I always feel safe and satisfied when picking up my car. more

thank you 6/13/2011

Thank you for the Awesome experience and car. I love my GMC yukon. Because of Junior I am a master at the Navigation! You should be proud as I am proud to drive a Brotherton Car. more

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Thank you 6/10/2011

Mr Brotherton- It was a great honor to be able to recognize Brotherton Cadillac Buick Pontiac as one of the area's top corporate citizens at the PSBJ luncheon May 7th. Congratulation on creating a corporate culture that recognizes and rewards philanthropy. Thank you for your outstanding support of out community. more

pleased with service 6/6/2011

I have been very pleased with my service experience at Brotherton. i will continue to have my Enclave serviced there. more

Great Service 6/1/2011

I wanted to write to acknowledge the great service I received on my GMC. Marvin and Chris at the Service Desk, as well as the Parts and Cashier's desks were friendly and helpful. Thanks for taking good care of me and my GMC. more

Really appreciate it 5/24/2011

Wanted to thank you again for your help and support with my vehicle purchase. It was the easiest and smoothest car buying experience I ever had. Thanks again for your help! more
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