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Brooks Plumbing Co - 50 Reviews - 5709 Lacey Blvd SE 203, Lacey, WA - Plumbing Contractors Reviews - Phone (360) 339-4356

Brooks Plumbing Co

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5709 Lacey Blvd SE 203
Lacey, WA 98503
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(360) 339-4356
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Brooks Plumbing Co - Lacey, WA

Reviews

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Best

I called Brooks Plumbing Company out to my home when I had a leak in my bathroom faucet that wasn't going away. They were very easy to deal with over the phone, and setting up an ...

Worst

After having septic pipe separate from the tank the water started backing up. Called Brooks on Monday and only appointment was the following Friday afternoon. The guy came out ...

Great work, would highly recommend 10/10/2016

I called Brooks Plumbing Company out to my home when I had a leak in my bathroom faucet that wasn't going away. They were very easy to deal with over the phone, and setting up an appointment for them to come out was simple and quick. They came out quickly and were able to fix it in no time, and we haven't had any issues since with any of the sinks in our home. I will definitely use them again if needed, and would highly recommend them. more

Paul is the reason why I will never, ever call Brooks again. He is a one man wrecking machine. 9/29/2016

I would give Brooks Plumbing Co.a minus 5 if I could. Lowest scores all around. I had used them once before and it had been okay but his time is my last time using them. First of all when I made the appointment I thought I was talking to Mister Brooks but I wasn't, I was talking to one of his people, his name was Paul. He got on the phone and he is one of these guys that talks louder and over you and doesn't listen and when he came to do the appointment from the beginning until the end, I had a negative view point towards the situation, he was so unpleasant, he was the most unpleasant person that I have dealt with in a long time and it continued and continued. When I told him that I had left the drain open under the house, he refused to go under and said that they don't go under houses, so I went down and closed it. He also told me that I should have called another company for cleaning out the drain. Another thing is that before he started, he put the bill down on the counter and said that the service it was going to be $250 to clean the drain. I had been waiting since Monday for them and it was Friday at that point and from the moment he came in the house I was thinking that I would never call brooks again never, ever ever. He said he has been working there for a long time and I cannot imagine how that has been unless he is related to Mister Brooks. I can't believe why a plumber would show up and tell you all the things they will not do. He did tighten the leak and some time ago they put in a disposal for me and that was fine, but this time this man Paul was a one man wrecking machine, I just wanted him to get out of my house and that's the way I feel about Brooks now. more

Excellent! 9/26/2016

Homes First is extremely thankful to be able to work with Brooks Plumbing. They have been very helpful in times when we have had emergency's on weekends or even holidays. Brooks Plumbing will always be Homes First go to plumbing company! more

professional 9/26/2016

punctual, efficient, more

Quality Professionals 9/25/2016

The technicians at Brooks Plumbing are top notch quality professionals. they assess the situation quickly and deliver the repair promptly and completely. They are clean, respectful individuals. Prices are fair for the high quality of work delivered. more

Always very responsive to our tenants' needs. 9/25/2016

Flexible and tries to keep costs under control. more

We will definitely use them in the future. 9/21/2016

We have used Brooks Plumbing many times and have been happy with the results every time. They are prompt, knowledgeable, friendly, and courteous. They gave us a few different options and did research to find the best fit for our specific needs and requirements. Work was done quickly and efficiently. more

5 Star Service 9/17/2016

Always fast and friendly service. I had a hot water tank go bad on a Friday afternoon and Brooks was the only one who could come by and get the job done on short notice. They are my first choice for any plumbing issues. more

Very satisfied with work. Explained problems and completed work as recommended and agreed to. 8/9/2016

Give review of problems and explained necessary solutions to fix problems. Took awhile for the flush seal to completely seal on the low level toilet. Both toilets are working fine. more

Great service 7/28/2016

They deliver what they say they will, and are very professional and thorough more

Communicative, patient, very good. 7/21/2016

I appreciated Brooks Plumbing Co. because he personally called me and asked me a little more about the situation so that we could come up with a game plan and be prepared before he came. He took the time to get on the phone and talk to me about it, I thought their communication was very good. This is my first time using them and I will definitely call them back when I need something again. more

Super Follow Up Service! 7/7/2016

Brooks Plumbing installed our Sign of the Crab master bathroom fixtures almost a year ago. One of them developed a slow leak that gradually ruined our porcelain tile floor. Paul Lightfoot of Brooks worked with us to research and obtain new custom parts, plus repair the plumbing without any labor costs. He also fixed a Moen kitchen faucet at no charge. You can't ask for better service than that! more

Good work, difficult pricing 6/28/2016

I've been using Brooks Plumbing Co. since they began for a few decades and their work is great. They always do the job and they did so this time. I hired them to replace a toilet, but the cost was really high compared to other places. I wasn't given full price of what it would cost until afterwards and I was a bit in shock when I saw the total price. It looks like on the form, the place where you sign before they start the work and where it should give a base cost, there were a couple additions that surprised me. It would have been nice if I had known what the total price would be. For example, the waterline was $28 instead of $5-6 when you buy it off the shelf. I just thought that it seemed an additional price well over anything I could have imagined. I just felt like I really wasn't giving the full information on the cost before Paul, who is very good and efficient, had me sign the form. He should have totaled it up so that I knew exactly what the cost was going to be. They don't give estimates over the phone, so you can't compare it to the other plumbers and pay the $49 that is waived if you hire them. It's a little hard to compare them to others when they won't give the estimate over the phone. The total cost of the bill was at least $100 more than a few other plumbers I had called. It was just bothersome that I didn't know the total cost until after the work was done. I don't know if I would have chosen someone else had I known the cost, but I feel I didn't have the full information to make that decision. I've always been satisfied with them and I've been using them for a very long time. It was just unfortunate that it happened the way it did. Usually they'll come in, assess and give you a total of what it was going to be and obviously sometimes there are added things along the way. The job itself was straightforward, basically just all of the normal things that come with replacing a toilet. There were no complications at all. It's always been that they come in they let me know how much it costs to fix with no problem. They do good work and for the most part, they're very honest and upfront. I don't know whether or not this experience was a fluke. He admitted that the price is higher than a lot of other plumbers. I just feel that Paul should have given me the full price before he began so that I could made my decision. I may have gone with them anyway. That part did not feel good to me. The work was good, though. Paul was in and out in an hour. It was $300 to change the toilet, whereas another company quoted $165 and two others quoted $200. I've always been satisfied with the work, it was the total price that bothered me. Depending on the job, I may or may not use them again. Some of the things the prices seem comparable based on other quotes. I guess I'd be a little more careful next time and would be more cautious. more


On schedule and excellent work. 6/20/2016

Very pleased with the work that Paul did while repairing our water heater leak and installing the expansion tank. He also tightened the faucet handle in our kitchen. more


Great experience! Terry is a top Pro!! 6/20/2016

It was very refreshing to have the business Owner come and assess the existing water service, suggest the best solution for installing the irrigation check valve, then getting the work done promptly. He will be my guy next time, also! Gary Davis. Bayview Landscape more


Quality and professionalism. 6/20/2016

I have always experienced top quality and the utmost professionalism with Terry and Paul. They work is superior, work is done fast and to completion. They are always prompt in addressing my plumbing problems. more

good 6/20/2016

work was done in a great short time, but price for the time spend doing work was real high more
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Owner Message

  • Brooks Plumbing Co. of Lacey, WA, was established in 1994. We are a residential and commercial plumbing service and repair company dedicated to professionalism and quality in the plumbing trade. Our goal is to create a new standard of plumbing professional.

    Our services include, but are not limited to:


    • Plumbing installation and repair

    • Drain and sewer installation and repair

    • Re-piping services

    • Kitchen and bathroom remodeling

    • Sump pumps and water lines

    • Drain and grease trap cleaning

    • Video pipe inspection and leak detection

    • Water heater installation and repair

    Many companies have licensed plumbing managers but send out technicians better trained in sales than in plumbing. At Brooks Plumbing Co., every technician we send to your house is a licensed, trained plumber.

    Brooks Plumbing Co. offers 24-hour emergency service. We are prepared to handle all of your plumbing repairs fast. We love a challenge and we get the job done right the first time.

    Call Brooks Plumbing Co. today!

Additional information

  • Hours:

    Mon-Fri 8am-5pm
  • Payments:

    Master Card, Visa
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