Good: Nothing She was rude and acted like she didnt have the time of day to do her job. wrong colors wrong blinds and she messured almost all of them wrong.. Bad: We order over $5000.00 worth of blinds Philomena order the wrong color eventhough she look at my kitchen and was where she was suppost to get my color #. Then on are foewood she was to order graber but wene it came they where a much cheaper quality. and most of her messurments were wrong. We would never use Brookdale Blinds agian..and she wont fix or honor any of the mastakes....And if you call major blinds and end up with a call from Brookdale Blinds Run. I hope this helps Bad Choice to work with... Improvements: I dont think short of a new owner there would be anything you could do to improve Brookdale Blinds.. Other: what ever you do dont pay in full at time of order. because she is not going to fix Her Mistakes and there is no recorse if you pay all up front. that was stupid on are part but we should have known better the only option is court..seems said you have to go to that messure, but we either eat or end up in court..