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Brockhaus Jewelry - 3 Reviews - 2107 W Main St, Norman, OK - Jewelry Reviews - Phone (405) 321-4228

Brockhaus Jewelry

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2107 W Main St
Norman, OK 73069
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(405) 321-4228
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Retail Shopping , Jewelry , Jewelry Repair

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Brockhaus Jewelry - Norman, OK
Brockhaus Jewelry - Norman, OK
Brockhaus Jewelry - Norman, OK
Brockhaus Jewelry - Norman, OK

Reviews

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Best

I recently went into Brockhaus Jewelry with a friend who was looking for a redo on her wedding band. I was very impressed with how they listened to what she wanted and they are p...

Worst

Brockhaus Jewelry in Norman is THE WORST jewelry store I have ever dealt with! Not only did they call ME about an engagement ring layaway order my boyfriend had made (we had a cou...

Editorial review from Citysearch 1/2/2015

“I have been a Brockhaus customer for 3 over years. I have never found another jewelry store on par with Brockhaus, though I have visited most of the jewelry stores in the area and along the way in my travels. Their service and craftsmanship is second to none. Brockhaus has truly earned their reputation for excellence in the industry with their unique designs and top-quality gem stones. The staff is friendly, knowledgeable and has the ability to listen to your needs and provide an amazing experience for their clients. What Brockhaus provides, most others try to emulate but can’t quite achieve; there is only one Brockhaus Jewelers!” more

They really listen to what you want. 9/10/2013

I recently went into Brockhaus Jewelry with a friend who was looking for a redo on her wedding band. I was very impressed with how they listened to what she wanted and they are putting three different ideas together to make her the exact ring she wanted. I looked around and loved the variety of jewelry that was unlike anything I have seen in other stores. Highly recommended! more

Ruined engagement 8/7/2012

Brockhaus Jewelry in Norman is THE WORST jewelry store I have ever dealt with! Not only did they call ME about an engagement ring layaway order my boyfriend had made (we had a couple months where money got tight and he hadn?t been able to make the payments, but as it was a layaway item and not a line of credit, there was no debt to be collected, the ring was still in the store?s possession), thereby ruining the surprise of it, when we went to cancel the order (since the surprise was gone and we were unhappy about the lack of professionalism of calling me instead of him) and get back the money my boyfriend had paid toward the item, they refused! They offered us another item worth less than what my boyfriend had already paid and said they were keeping the rest, $200, as a "restocking fee" for a ring that was never received. The manager, Brad, was very hostile, confrontational, hot-tempered, and borderline threatening (he even accused my boyfriend of telling him that we had broken up more

Editorial review from Citysearch 8/6/2012

Brockhaus Jewelry in Norman is THE WORST jewelry store, worse retail store overall, that I have ever dealt with! Not only did they call ME about an engagement ring layaway order my boyfriend had made (we had a couple months where money got tight and he hadn?t been able to make the payments, but as it was a layaway item and not a line of credit, there was no debt to be collected, the ring was still in the store?s possession), thereby ruining the surprise of it, when we went to cancel the order (since the surprise was gone and we were unhappy about the lack of professionalism of calling me instead of him) and get back the money my boyfriend had paid toward the item, they refused! They offered us another item worth less than what my boyfriend had already paid and said they were keeping the rest, $200, as a ""restocking fee"" for a ring that was never received. The manager, Brad, was very hostile, confrontational, hot-tempered, and borderline threatening (he even accused my boyfriend of telling him that we had broken up and that was why we didn't want the ring anymore). After over 2 hours of insincere apologies, guilt tripping by Brad, and arguing (during which I was the one trying to keep the manager calm instead of the manager trying to keep the customer calm) we finally managed to talk him into the alternate item and a small sum of cash. We will not be able to sell this alternate item for an amount that, when paired with the cash, would cover what my boyfriend paid toward the ring, so we have lost money in this nightmare. All we wanted and all we asked for was to get our money back (as we had not received the ring) and start over with a clean slate. Instead we were left angry and heartbroken over the entire ordeal. more

Brockhaus Jewelry is wonderful! 6/15/2009

When I went searching for a wedding band, most jewelers told me they would have to custom make a band for me because my engagement band was such an odd shape. Brockhaus was the only place that helped me find an existing band that worked (aka they weren't as greedy - in my opinion). I never feel pressured to buy when I go in, and love the quality of all their products. \r \r Before my wedding last year, I needed a last minute repair done in a hurry and Brockhaus not only took care of my repair in record time (literally, hours) but they did a fabulous job. Customer service is first rate and I will never go anywhere else in Norman for my jewelry needs. more
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Owner Message

  • Whether it is a diamond that shows her you want to spend the rest of your life with her, a watch for him to remember you by, a necklace to celebrate a birthday or honoring a sorority member - Brockhaus Jewelry can take care of all your fine jewelry needs. Financing is available through Wells Fargo.. * Fine Jewelry Sales * Custom Design & Service * Engagement Rings * Wedding Bands * Anniversary Bands & Eternity Bands * Rolex Watches * Cyma Watches * Tag Heuer Watches * Sales & Service BRAND * Hearts On Fire * Cyma * Honora * Rolex

Additional information

  • Hours:

    mon 10:00 - 18:00; tue 10:00 - 18:00; wed 10:00 - 18:00; thu 10:00 - 18:00; fri 10:00 - 18:00; sat 10:00 - 17:00
  • Payments:

    Visa, Master Card, Discover
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