I have been taking my dog to Broadway for over a year now. The only reason I knew about BAH was because my dog started as my foster and was getting care there through a rescue organization, and I just continued to keep going. I totally understand all the negative reviews, I really do. It's such a shame that my opinion has changed so much over the past year. When I first brought my dog in, she was very sick and Dr. Mueller properly diagnosed her with valley fever. During a course of about 4 months (as my dog was getting a little better) I would come in almost weekly for any small thing that seemed off, and the office wouldn't even charge me. I thought that was the most amazing thing ever, and I always expected to pay with no problem. I really raved about BAH after that, and recommended them to everyone. The last 3-4 times I've taken my dog there in the past year, I've been very disappointed with the service. I knew from day one that Dr. Mueller isn't all ""cuddly"" and isn't very personable with people, and I actually appreciated her 'get-to-the-point' technique because all I care about is proper care for my dog. However, last visit, I brought my dog in for an ear infection and possible allergies. I had a sheet of questions written down for her, since I know I only have about 5 seconds tops to get out any questions before she's gone. She came in, took her temp (then wiped it off with a tissue?), said she's fine, has allergies and to give her benadryl. The whole time I had my sheet of questions sitting on my purse ready to ask. Once we got the initial exam done, with me trying to fit in all my questions in 1 second, she left. I was sitting, waiting for her to come back, maybe have HER tell me ""you're all done"" and then I could say ""oh wait I have a few more questions"". Instead I waited for her to come back, 5 minutes passed, and the receptionist came in and told me I was done. Not even the vet, not even ""Ok so give her the benadryl twice a day, call us with questions, anything else I can help with?"" none of that. That's how it ALWAYS is and I guess this last time just really set me off. They also charged 80 dollars for a vet visit and exam. Vet visit of 3 minutes, exam of taking a temperature. Of COURSE I don't ever expect not to pay, but what's with the discrepancy of me not paying a dime multiple times in a row, and then 80 dollars for the shortest visit ever? This place is so inconsistent. I also called to have a prescription placed at a different store due to the price being much lower, and the woman at the front desk had no idea what to do. Her response, ""so... write it on a prescription pad?"" UH.. no. Call it in? Isn't that why every grocery store/cvs/walgreens has ""if you are a doctor calling to fill a prescription, press __"". I explained it multiple ways and still have no idea if she understood.