This vet will no longer get my business. The first incident that made me question their ethics was regarding a concern I had about my dog's excessive drooling. We adopted our dog from the SPCA and brought him in for the initial check-up. During this visit I mentioned that he was drooling excessively during car rides and was concerned about him drooling non-stop on an upcoming 8-hour road trip we were making with our dog. The vet said it was likely due to anxiety and had a ""free"" sample of a certain anti-anxiety med I could try to help ease the anxiety of the car ride. He said if it worked he would prescribe for future car rides. When I went to check-out I had a $40 charge on my bill for the medication and when I mentioned to the check-out attendant that this was a mistake because I was promised a free sample she said, ""no worries, let me check with the doctor and I'll be right back."" When she returned she stated that the doctor realized he had no free samples so he just gave me the whole pack and was going to charge me for it. I refused to take the meds and gave my dog dramamine instead, which worked by the way. I couldn't believe that the vet didn't come out and ask me if I still wanted the medication when he realized he didn't have free samples since there was now a $40 charge. It was like he was sneaking it on my bill. This should have been my first clue to never come back but I gave them another chance and later brought my dog back for an illness he had. They ran some test to try to determine the cause and after running several tests they were never able to ascertain what was causing the issue. I have pet insurance and so I filed a claim with VPI and they only paid a portion of the claim. When I called VPI to inquire about the reimbursement they stated that they didn't cover one of the tests and then mentioned, as a side note, that the price I was charged for the test was way more expensive than what most vets should charge. This of course made me curious so I called around to 4 different local vets, all within a few miles of each other, and asked what they charged for the same tests. Sure enough the charge was 1/4 of the cost of what I was charged at Broad Street Vet. After this incident I will never go back nor will I recommend that anyone go to this vet. I feel about as vulnerable walking into a vet clinic these days as I do when I take my car into a mechanic. Pet owner's/lovers will do anything for their pets so they are at the mercy of the vet to charge them a fair price and not take advantage of them. I know that people often take the time to write reviews when they are upset with a service or retailer, etc., but I vow to take the time to write a good review if and when I find a vet who is more ethical and doesn't rip me off everytime I walk through the door!
Cons: overcharge for standard procedures & unethical