It is amazing that this shoe repair shop continues to stay in business. The owner is extremely rude, impatient, crotchety, and has no concern or care for her patrons.
Of course you pre-pay for the service (expensive), however if you do not return in a 30-day period, then they cannot guarantee your shoes will be there. They do not take your phone number to call at least once to remind. When people are so busy, it is not uncommon to forget. There policy is outdated and definitely not customer centered.
I will never return...and would rather throw my shoes out and purchase new than ever enter that shop again.