I am extremely satisfied with the personal service I received with my recent order from Brilliant Earth. After having issues on the webpage while checking out, I sent an email to customer service. I received a reply very promptly and completed my order. After Emily saw that my order had been placed, she followed up with me to let me know it was being processed. She sent another message when the order shipped, provided the tracking number, and asked that I confirm with her when I received it. Many companies can learn a few things about customer service from Brilliant Earth.\r
The sapphire necklace looks beautiful, and I am very happy to know that I ordered from an ethical company. I will shop here again.