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Brilliant Earth - 108 Reviews - 26 O'Farrell St, San Francisco, CA - Jewelry Reviews - Phone (415) 354-4623

Brilliant Earth

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26 O'Farrell St
San Francisco, CA 94108
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(415) 354-4623
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Jewelry

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Retail Shopping

Reviews

( 101 )
( 3 )
( 0 )
( 1 )
( 3 )

Best

Could not love this company more. Not only do I feel comforted by their mission statement, but on all three purchases I've been involved with, I've been so impressed with their cu...

Worst

I was so happy when I found Brilliant Earth online, because it was important to me that my engagement ring have a conflict-free diamond. It was an added bonus that this company us...

Editorial review from Citysearch 11/3/2013

I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in the mail... which resulted in me calling them no less than 3 times to confirm it was safe in transit. Each time Sharon and her staff were understanding and patient -- even downright cheerful -- in dealing with my neurosis. The ring itself is GORGEOUS, and knowing it's ethically sourced means I can wear it with pride. I could not recommend this company any more highly!\r more

Editorial review from Citysearch 11/3/2013

I recently ordered an engagement ring from Brilliant Earth and I am extremely satisfied with the product. It arrived earlier than it was supposed to and was exactly how I ordered it. Throughout the process I was communicating with one of their sales representatives and she was very very helpful.\r I would definitely recommend working through Brilliant Earth.\r more

Editorial review from Citysearch 11/3/2013

Brilliant Earth is an easy to go to Jewelry store. I recently bought my girlfriend an engagement diamond/ring with the help of Nicolette. She answered all questions attentively, quickly, and educated me throughout the decision. It is clear that Brilliant Earth is not like other Jewelers in the Bay Area, as they are not pushy nor demanding of their customers. Nicolette explained clearly to me the differences between diamonds and answered all questions clearly and quickly. I had no hesitation purchasing my engagement diamond from Brilliant Earth. Not only was my Sales Representative honest and forthcoming, but it was clear that Brilliant Earth was a reputable dealer. I encourage all diamond shoppers to stop into Brilliant Earth to see their inventory and speak to their Sales Representatives.\r more

Editorial review from Citysearch 11/2/2013

I would just like to give a big thanks to Beth for helping John & I find an incredible ring!! I absolutely love it and was am so amazed at how beautiful it is!! We're thankful for all her help, advice and wonderful service. I really appreciated how she took the time (and was super patient;) in showing us all the awesome designs in the BE showroom. We looked around at several local jewelers and found that BE's commitment to ethical and ecologically sound business practices were unmatched. In addition, the quality, artistry and beauty of BE rings were definitely more impressive than any others we visited. \r more

Editorial review from Citysearch 11/2/2013

Brilliant Earth defined customer service. They helped me design the perfect custom engagement ring and kept me informed every step of the way, sending CAD images and pictures of the completed ring, each time asking if everything was just right and responding to every question and comment to my full satisfaction. And most importantly, the finished product was absolutely stunning. \r I'm certainly looking forward to returning to Brilliant Earth for our wedding bands.\r more

Editorial review from Citysearch 10/27/2013

My boyfriend and I were searching for rings from local to online jewelers and discovered brilliant earth. Their website was incredibly easy to navigate through and build my own ring and beautiful! We went with the petite setting with small diamonds and a cushion setting. Just got it in the mail yesterday and it is absolutely amazing! I was nervous about picking a ring without seeing it in person but its great. They have a person available to live chat which is what I did and the overall customer service was great. Good company with great service, definitely recommended! more

Editorial review from Citysearch 10/27/2013

I ordered my wedding ring from Brilliant Earth. I dealt with the company all online and by phone (when I called with a question). They were great - I liked the selection of available rings, with a range of prices and styles. The one I bought is lovely, it looks exactly how I expected it would based on the photos and information online, the fit is perfect, and it arrived 8 days earlier than the 'expected' delivery date. Very pleased with the product, and glad to know this purchase went toward ethically produced jewelry. more

Editorial review from Citysearch 10/27/2013

Helpful, friendly, beautiful product that you feel good purchasing. Ethical jewelry ..... Thanks Brilliant Earth for having a beautiful new wedding ring here in time for the 41st wedding anniversary more

Editorial review from Citysearch 10/26/2013

We had a great experience here. We drove up from LA because we were determined to get a conflict-free engagement ring and heard about the company's ethical stance. The sales woman, Claire, was helpful and right on target with the stones she showed us. They kept us informed on the progress of setting and shipping the ring. And when it arrived we were ecstatic. It's just lovely.\r more

Editorial review from Citysearch 10/20/2013

I am so pleased with the wedding band I bought! It is so beautiful, my only regret is that I did not purchase my engagement ring from them because my band has metal that is ethically sourced (which makes me feel good) AND is was SIGNIFICANTLY cheaper than anything I could buy locally (even at Costco). It is such a bummer because I have a sapphire engagement ring, and I probably could have even flown to San Francisco and bought a ring of equal beauty and size for less than my ring cost here. I would totally recommend Brilliant Earth, my wedding band is gorgeous, better for the world and better for my pocket too :)\r more

Editorial review from Citysearch 10/20/2013

I bought an engagement ring and matching wedding band from Brilliant Earth. I bought them both online since I live in New York. I was able to work with the same person during the entire process and they were always very helpful and prompt in their communication. I probably drove them a little crazy with all the different questions I had but they certainly didn't show it. I must have received 100 different pictures of rings at various angles over the course of a month before I settled on the ring I wanted to buy. more

Editorial review from Citysearch 10/20/2013

I had such a great experience working with Brilliant Earth. \r Very helpful and quick customer service! I am really happy with the final product. The ring and diamond look absolutely amazing. The ethical origin of the diamond and the reinvestment in the environment is a great added bonus. more

Editorial review from Citysearch 10/19/2013

Easy, fun and guilt-free experience with Brilliant Earth. Myself and my fiance couldn't be more pleased with our elegant new engagement ring! Though hesitant to tackle online shopping at first, I decided to risk ordering the ring over the phone from out of state - glad I did. Not only is the ring perfect, but customer support from the Brilliant Earth staff (thanks Emily!) is excellent and proactive both by email and over the phone. Quick and straight forward getting the ring re-sized a week later. Highly recommended.\r more

Editorial review from Citysearch 10/19/2013

Great selection. Will defiantly buy all my jewelry from here! more

Editorial review from Citysearch 10/13/2013

Justine at Brilliant Earth made it very easy to create the perfect ring for my fiance!\r \r I do not know much about jewelry but I found this to be a relatively painless process. \r All I had was a picture of a ring which my girlfriend loved, but had weird-cheesy heart designs on the sides. Totally not her style. Knowing that Brilliant Earth made some gorgeous custom rings which are completely conflict free I sent an email through their website to get a custom quote which turned out to be very reasonable. \r \r Justine walked me through the steps of design and sent me pictures of the CAD model and wax model along the way. Understandably, I was a little nervous about this process but was never pressured or made to feel ""dumb"" about the questions I was asking.\r \r The ring turned out way more beautiful that the original and was exactly what I wanted. My fiance is very happy with it too! more

Editorial review from Citysearch 10/13/2013

I am extremely satisfied with the personal service I received with my recent order from Brilliant Earth. After having issues on the webpage while checking out, I sent an email to customer service. I received a reply very promptly and completed my order. After Emily saw that my order had been placed, she followed up with me to let me know it was being processed. She sent another message when the order shipped, provided the tracking number, and asked that I confirm with her when I received it. Many companies can learn a few things about customer service from Brilliant Earth.\r \r The sapphire necklace looks beautiful, and I am very happy to know that I ordered from an ethical company. I will shop here again. more

Editorial review from Citysearch 10/11/2013

I had a fantastic experience buying my wedding band through Brilliant Earth. Jess, the rep that helped me, was extremely helpful and responsive. The ring showed up well-packed with a complimentary container of jewelry cleaner. I couldn't be happier with my ring.\r more

Editorial review from Citysearch 10/11/2013

The rings were absolutely gorgeous, and the diamond was breathtakingly stunning. My fiancé was so impressed and excited when I told her how ethically and environmentally conscious the ring was. I appreciate the great customer service and the quick shipping as well. Heck, I even like the wooden box the rings came in. more

Editorial review from Citysearch 10/6/2013

Brilliant Earth was phenomenal. My girlfriend really wanted to get a ring from a company that ethically sourced their stones. She showed me the site and there were several rings to choose from. I was finally able to find the right one. My Jewelry Specialist Emily Stone was very helpful. I chatted with her online and she was able to answer all of my questions. The financing process was very simple and I received my ring in the mail rather quickly. I highly recommend this place for anyone looking to get an engagement ring or wedding band....which happens to be our next step.\r more

Editorial review from Citysearch 10/6/2013

I bought my husbands wedding band at Brilliant Earth. I appreciate so much that their stones are all conflict free and the metals are recycled. They have a really extensive selection. I bought it online which I was a little nervous about, buying something so important without seeing it in person. The ring arrived shortly after placing my order and I am extremely happy with it. The ring looks exactly like it did on the website and the customer service was excellent. Really enjoyed the experience and my husband loves it!\r more
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The Brilliant Earth team is a group of dedicated individuals - jewelry designers, sales associates, gemologists, and more - all working to provide exceptional engagement rings and other jewelry that our customers can feel good about wearing. Brilliant Earth offers an extensive collection of engagement rings, wedding rings, and fine jewelry handcrafted from recycled precious metals and set with ethically sourced diamonds and gemstones.

Owner Message

  • What began as a partnership between two entrepreneurs has grown into a community of people with a passion for fine jewelry and a commitment to change. The Brilliant Earth team is a group of dedicated individuals - jewelry designers, sales associates, gemologists, and more - all working to provide exceptional jewelry that our customers can feel good about wearing.

Editorial

  • Sellls a variety of Canadian diamonds and ornate jewelry.

  • 11/28/2007 Provided by Citysearch

Additional information

  • Hours:

    Sat-Sun 9am-6pm, Mon-Fri 10am-7pm
  • Neighborhoods:

    Northeast
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