I have been going to Brighton Vet Clinic for almost 20 yrs now and I have never felt the need to badmouth anyone but I really now need to make the public aware of my experience as this was the visit that broke the camels back.
First off, I think the clinic really needs to get ""real"" vet techs to work there... I have only found a couple that I felt at ease with and that I trusted their knowledge and information. Some have been plain rude, making smart azz comments to me, some have failed to give meds or directions on how to administer the meds, I have been lied to and misled by the techs many times.
What put me over the edge, over the years I have never had any pet problems to speak of, just typical yearly shots etc until now.. My dog has cancer, I noticed a change in him over the last 3 days and made an appt right away.. When I get there, Dr. Hedges tells me the dog looks fine, theres nothing to worry about blah blah.. I finally had to demand he look the dogs glands over because I had felt them and they seemed large. finally after several attempts he says now hes concerned and wanted to do a needle aspiration and that I should leave my dog there.. and to call around 7 if I havent heard from them.. I call at 7 and was told to come in at 9:15 to talk.. When I get there I was told that Hedges could not get a sample that he liked and he felt it would be best to do a biopsy ( the most expensive procedure available mind you) When questioned on why he couldnt get what he wanted and what he was getting etc, he changes his tune and says ""let me try again"" he grabs a needle and boom, works fine this time.. Personally I do not believe he had the time or did anything to my dog for the previous 6 hours except run up my bill with plans to hit me even harder... When a pet is in distress, its a very emotional time for a person and to have a professional take advantage of that should be against the law... Only reason he couldnt screw me more then he did was I have a medical background and knew his fancy words and have learned over the years to over look his constant second guessing himself. So he now gets the slide stain he likes and wants to send it off to cytology for a second opinion, Im fine with that I asked earlier about the fees for all this.. Earlier I was told it would cost $35 for the needle aspiration and if it needed to be sent out another $100 but they would delete the $35 for their services... I agreed believing I would have a bill of aprox $110.. The joke was on me when I got the bill of $192.50..
This clinic will take advantage of you, they will not take the straight line to your pets care, only zigzag to find ways to dig deeper into your wallet.. I agree wholeheartedly with another review that the Dr constantly second guesses himself and now that hes gotta be retirement age, he is losing it.. He couldnt keep track of the stain slides he had of my dog, he was barking at the tech (its no wonder why he cant get decent techs) and she just rolled her eyes at me and whispered that ""dont worry, I already went back and changed the slides so he will label them correctly.. If this is sposed to give me a warm fuzzy feeling it didnt... He talks almost like hes talking to himself, and yes, he does answer himself... I have seen him make many mistakes over the years with misplacing samples, giving wrong diagnosis and wrong care procedures... I am disabled and really cannot afford to deal with this and when I need honesty and compassion. I did not find it at Brighton Vet Hospital... Think what you want about the complaints here.. I have read over all of them and will say that every one has merit, I have either witnessed or experienced every negative statement provided.. Do I think Dr Hedges is a bad man... NO, but he just isnt a great vet and his clinic is very chaotic at times and his help is less then what I consider ""trained professionals"" Now after all these years, I will find another place to take my animals.. its a very sad day