Everything was to my liking. From the person I spoke with to schedule my appointment, the receptionist when I arrived, Amy - hygienist, Grace in the front office who explained the cost for a filling I will have to schedule, and the dentist. The new clean office around the corner from where I live made it easy to walk over. Oh, I forgot I did like the little video before the cleaning. Even though I knew most of what it covered, it helped as a reminder for when I went home and I noticed I may not have been doing things correctly.