First, anyone looking at the apartments will see for themselves that they are gorgeous, and that the fit and finish is fantastic. There have been zero negative surprises with regards to the apartments or finishes, with perhaps some small gripes about the vertical blinds being low-quality and the fact that all of the outlets are upside down.
Jamie Charette, the building's main face to tenants and prospective tenants, is truly wonderful. She is kind, courteous, always willing to help, and exhibits a genuine sense of caring. She is eminently capable and a HUGE asset to the community. While there have been three ""secondary"" office-staffers during our residency, they have always been fine to good.
The maintenance staff is capable but the impression I have is that they are spread FAR too thin. I have yet to put in a work order that has been filled without my badgering them at least once, and it usually takes more than that.
Interior cleanliness of the common areas is good, but I am not sure about the cleanliness of my neighbors' apartments because (after 9 years of living in apartments in New York!) I for the first time ever in my life saw a cockroach. About a week later we received notices that exterminators were coming, so I assume others were having problems and notified management. I should stress that although seeing a cockroach was majorly alarming, it's now been 2 months and I haven't seen any pests since.
Parking and security are the biggest problems here. First, residents have assigned parking spaces -- but it took 10 months of pleading before any signs of any sort were put up in the parking garage notifying people of this. For those 10 months I frequently had to park on the street instead of using the space that I pay for, because someone had parked in my spot and the building refused to tow unless a vehicle had been in my spot for over 24 hours. Now there are signs, but they are still woefully inadequate, and I still have to deal with the occasional person parking in my spot.
Security: My car's window was smashed in while parked in the garage, and items were stolen from inside. They claim to have security cameras in the parking garage but I can't see any anywhere. There have been other break-ins in the parking lot, and I heard a second-hand report of a violent beating of a resident. ** THE BUILDING NEEDS TO PUT MORE SECURITY CAMERAS UP, AND IT NEEDS TO DO SO ASAP **. IT NEEDS TO MAKE THOSE CAMERAS VISIBLE, AND ALSO PUT UP VISIBLE SIGNS REGARDING THE FACT THAT THE AREA IS UNDER VIDEO SURVEILLANCE. also, the building needs a security guard to patrol the grounds at night. They claim there is one, but that he splits his time between Bridges at Citifront (my complex) and Citifront (a neighboring complex). In my +12 months living here, I have not seen a security guard EVER. Security is a huge problem and I know for a fact that two separate residents did not renew their leases because of this.
An almost laughable aspect of the security is the fact that one of the four streets surrounding the complex is fenced off and requires a resident key-fob to gain entry, but it only takes a 30-second walk around the corner to one of the non-fenced sides to get to the other side of the fence. Perhaps this is a deterrent to the most stupid criminals, but I think it's there for show. If it's not, and if the building takes security seriously, they need to build a fence that actually keeps non-residents from entering the grounds -- i.e., NOT a one-walled fence!
Also, FYI the train noise is VERY loud if you live in any of the apartments that are within earshot of the tracks (that's about 2/3 of the apartments... the ones in bldgs A, B, C closest to W South Temple (probably apartments ending in ""01"" to ""07""), plus the majority in building D).
Noise between apartments is fine; the one exception being that the hallways echo and since it's a dog-friendly building you will hear barking sometimes.