If you moved to the area on military orders and your TV is broken, call somebody else. For your loss/damage claim, they require you to take the item to a repair shop so a pro can determine what is wrong with it to limit fraud and abuse. When I called and asked, the guy wanted to know what model and year I had until I mentioned that I was trying to file a damage claim. When I asked ""you don't do that anymore?"" he said ""not for military!""