My family has ordered several dresses from the Bridesmaids Store over the past few years with no major problems, but this most recent experience has cost them any future business from my family.\r
We placed an order for 2 dresses in mid-March, paid 50% upfront, and paid an extra fee to have them ""rush delivered"", as they were needed for my brother's wedding in the end of June. We were told they would arrive in 6 weeks. 8 weeks later, no dresses. So we called to check the status, and they were still in production. When we pointed out to the girl that we had paid for RUSH delivery, her helpful response was ""Sorry, we don't have any record of that."" When I said that we did on our receipt, she went to speak to the manager, and said that the extra money on the receipt was because one of the dresses was an 18. ?!?!? We were NEVER told that there was an extra charge to order a dress in an 18. I believe that they SCREWED UP , didn't place the order with a RUSH status, and tried to cover their mistake. All they did was insult our intelligence and make themselves look unorganized and unprofessional by not owning their mistake. So, after paying $170+ for her dress, my mom got to go out and spend another $150 at another store because, 14 weeks after placing the order, her dress still had not arrived and she needed to buy a replacement dress for my brother's wedding.\r
So, my mother goes in today to pick up her grossly overdue dress. The sales girl cannot find any record of it. When my mom shows her the receipt, the sales girl goes back to the manager, comes back from the back, walks past my mother, PULLS A DRESS OFF THE RACK, takes it to the back and wraps it up. When she brings it to the front, my mother questioned her if that's the same dress she just pulled off the rack. The girl says no. My mom asks why the dress has NO TAGS ON IT, and the girl responds that they must have fallen off during shipment.\r
Do these people really believe that their customers are that freaking stupid?!?!?!?! Assuming that this dress has been repeatedly tried on, they charged my family $170+ for a used dress.\r
I am so disgusted with these people right now that I can't even see straight. But the best way to get through to them is to tell people about this experience and caution them to avoid giving this ""business"" any money. Trust me, my family will never drop another dollar into this hole.\r
P.S. I'd give them less than a one star rating if the system would let me.
Pros: Good prices
Cons: Everything else!