AWEFUL!!! READ THE FOLLOLWING: My mom (i'm the bride) ordered a dress with Penolia herself in August. She claimed that she was on a 1st name basis with the owner of Watters & Watters and would have the dress in 4 wks. This is amazing, considering that the earliest you can get a W&W dress is in 8 wks RUSH. My mom called several times to check on the dress. ""I TOLD you that I would call you when it came in"" click!. WHO hangs up on their customers?! A week before the wedding, my mom is in a panic. She called wanting to know where the dress was b/c Pinolia had guarenteed it in 4 weeks. It had been 8 wks! Pinolia told her the following, ""Well Watters & Watters LIED to ME, so I LIED to YOU!"" Who lies to their customers? It came in 4x too large, so Penolia altered it. My Mom couldnt pick up the dress until the day of. She BUTCHERED IT! There were holes in it AND she sewed lthe lining to the skirt. An hr before we walk down aisle, Pinolia had to come to the chapel and fix it! SHE'S AWEFUL!
Pros: NONE- there is NOT a SINGLE redeemable quality
Cons: terrible service, rude, liars, theives, butchered dress, etc