My experience at this establishment was a nightmare. I was part of a bridal party consisting of myself and 4 other women. We all went to the shop to be measured so that the dresses could be ordered precisely. Weeks later, I received my dress in the mail as I live out of state- much to my dismay, the dress was 3 inches too small at the waist. I called Bridal Suite to ask what to do and they assured my the dress could be taken out a size- however, when I went to a local seamstress, she informed me that the dress was extremely low quality, horrible patchwork and that it was made so that the size could not be taken out more than an inch. When I called the store livid, a manager, Kathy, was extremely rude and told me it was my own fault. The store measured me incorrectly, as was informed to me by my seamstress, and that they were 100% at fault. I received no apology, no compensation, not even a bit of empathy from the manager. Kathy was so rude in fact, she hung up the phone on me. In short, I had to pay an extra $160 to have the dress altered. Every bridesmaid in our party had difficulty with their dresses and even our maid of honor who had a different style dress, had to have straps put on a strapless because they ruined her dress- as she cried in the store, the employees told her it was her own fault.\r
Do not shop here, especially if it involves Kathy's management.