My best friend recently got married. I served as her maid of honor and accompanied her on all appointments and shopping excursions. She bought her dress from Bridal Boutique of Raleigh and I couldn't be more pleased with the experience.
Even though the dress she bought was a store-sample they were clearing out, they never treated her as a second-class customer. Beware that there are extra fees (which they offer to turn into a package, which we took) for fittings, but this seems to be the norm for bridal shops. They were happy to adjust and tweak alterations until she was very pleased with the results, and all of the work was just *beautiful*. The staff was very helpful with picking out accessories that would go well with the dress and supportive of whatever the bride decided (even when it meant that she would not be purchasing some pieces from them). Everything was ready when promised.
For another friend's wedding, two of the bridesmaids realized Thursday night before a Saturday wedding that their dresses needed to be re-altered. The staff was willing to rush the necessary alterations and arrange for a pickup by another person. The new alterations were ready when promised and still excellent work under the rushed schedule.
If I ever marry while living in this area, I will certainly use this boutique. Even though discount stores and outlets may be cheaper, every bride I know who has used this shop has been pleased with the great level of customer service.