I spent a good portion of yesterday, Friday September 24th, anticipating what I believed was going to be an enjoyable and superior Friday Night Fish Fry experience at your establishment because of your radio spots.
What transpired was sadly, a huge disappointment.
My wife and I arrived at 6:25 P.M. and sat ourselves at an open table. Upon arriving and looking around I counted only five other tables, of which two already had their food so I assumed that we would be served quickly.
About five minutes later we were approached by our server, Alisha. She took our drink orders, a Seven and Seven and A Schlitz Tall Boy and and moved to the bar to fill the order.
Ten minutes later, ( It's now 6:40 ) Alisha returned with our drinks. She then asked if we were ready to order. we both ordered the breaded cod fish fry. My wife inquired as to the time that it would take to receive our entrees and was told ""Around"" 15 minutes. So she asked if we could get a quick order of Mozzarella sticks which we were assured would be delivered in five minutes.
Five minutes pass and no Mozzarella sticks but 2 bowls of barely warm clam chowder arrive. ( It's now 6:45 )
For the next 30 minutes nothing else shows up to our table from your kitchen. There are seven people at the bar, and 6 tables in the dining area which I would hardly call ""Being Snowed"" when there were TWO waitresses working the floor. ( The Other was a Brunette with Long dark hair )
So it is now 7:20 and we have no food and I am very upset. I approach the bar and speak with a tall strawberry blond with a ponytail who I assumed was a manager, she was not.
When I asked Her if there was a manager present she told me that there was, but he was upstairs and left it at that.
I told her that I would pay for the drinks and the two bowls of chowder but we no longer wanted the Fish or the appetizer. Now I'm angry.
I was really looking forward to that fish fry, but having to wait 45 minutes and not getting the food when there were only 6 tables and two servers is unacceptable.