About two years ago, I visited Breezy Hill Nursery, it's not far from my house, so I've been there several times. I've taken out of town guest there as well, we bought several items for Halloween decorations. On my last and what I deem as my final visit, I was interested in someone coming out to my home to estimate and give some idea of solving a drainage problem in my back yard.They took my name and address and said someone would be out soon. I waited about three weeks and visited the store again to inquire about this appointment. The clerk again took my name and said she would send someone out. A contractor showed up about four days later. He and I viewed the back yard and I explained the problem, he did not take notes and did not seem interested at all. He suggested installing some drain tile to get rid of the water. As he was leaving he said he would send me an estimate in the mail.............I never heard from him again. You would think BHN would have followed up at least......no call from them either. This seems to be a problem with business' these days, if your job is not over a couple of thousand dollars, they don't bother with you. They only seem interested in large jobs and contractor types. That's fine, but they shouldn't have a store front suggesting friendly help no matter how small or large the job is. I'll never buy another thing from them again, and I tell anyone who is thinking of using them this story.