Brake Team

I needed rear brake shoes replaced and made an appointment at Brake Team for 10:30. They told me I also needed front pads replaced, which I doubted because they'd been replaced 18 months earlier with high quality pads so I asked to see the pads, and they were pitted. But, four hours later, as I waited, they still were not done. I'd see three guys around a rear axle, putting on and taking off the brake shoes and parts. I asked what was going on, and they said nothing was wrong, but most did not speak much English. more

Came in with noise coming from rear driver's side brake. Needed new pads. Spent a lot less than I thought that I would. Also, done a half hour sooner than expected. Really courteous staff and reasonable, quick work. I'll be back again for sure. more

My front brakes were going out on my vehicle and I needed to get them fixed. Normally I would fix them myself but I saw this ad on tv for an $88.00 brake service. I thought this sounded to good to be true. I went to their website and I followed their instructions about contacting them to see If i qualified for the $88.00 service. I explained what was wrong and the noises I was hearing and they assured me I was fine since I caught it so early. I was qualified for the $88.00 service. I said great and I set up an appointment to bring my vehicle in. I should have known something was up because once i drop off my keys they told me they would let me know in about an hour what my car needed. Well i had already established that it needed front brakes but I gave them the benefit of the doubt. BOY WAS I WRONG! About an hour later i received a call from the Brake team telling me i needed not only my brakes replaced but my rotors, calipers, back brakes and brake fluid flush etc. etc. They went from there $88.00 special to wanting to charge me 10 times more. Now mind you I only requested my front brakes to them wanting to replace everything. I wish i could say i was shocked but i knew this was to good to be true. They tried using scare tactics on me but luckily I've worked on cars in the past. I immediately declined and went to pick up my car. Again they tried using scare tactics to persuade me into using them . Once I left I proceeded 1 block away to Tigard Auto Center on Hall and 99w to get a second opinion. I was greeted by the owners wife and was treated very well. I explained to the owner what i needed and the bad experience with the Brake Team. He laughed once I told him what the Brake Team was trying to charge me, He assured me he would take care of me. He not only did my front brakes but only charged me $200.00. I WARN ANYONE WHO THINKS ABOUT USING THEM TO GET A SECOND OPINION. I GLAD I DID. IT SAVED ME LOTS OF MONEY. Cons: GOOD AT MISLEADING CONSUMERS. more

I came to you guys after being very rudely treated at Les Schwab. I got new rear brakes and was very happy with the service, speed and just everything about the Break Team in Tigard!!! I will definately come back to you guys the next time I need anything done to my car. more

Your team did a grea job on my brakes, but what i appreciated more then anything is that you worked with me on geting the service paid for. My sister and I are repeat customers because your team also does a great job of explaining what you are doing so that we understand too. more

The service I received from the Tigard Brake Team was great. They finished the work only a couple of hours after I arrived for my estimate. thanks! more

I have never had an experience with my vehicle go so well, even though i could not afford all the work that was needed. The guy at the front desk (Joe) was so helpful and honest, i actually could not believe how much he was willing to help! I will never go anywhere else for my car, you have a customer for life! more

Joe & Juan were knowledgeable, friendly, efficient, in short, I was very happy with their work. My daughter had gone there & recommended it to me. Their prices were less than other comparable places, also. Thank you for the great service, I'll recommend you to my friends & relatives! more

I really appreciated not only the great work, but the great customer service that Joe and the team gave me on Friday 9/25. I will come back and refer business your way! more

I felt the people there did their best to be quick and efficent. My inspection was scheduled for 4:30 and I was leaving before 6 with new brakes. Thank you. more

Very efficient and helpful more

Very nice and explained exactly what was wrong and showed me what was wrong. I felt completely comfortable and I wasn't talked into buying anything or felt like I was being scammed ,unlike when I go into other car places. I appreciate their swiftness in fixing my car and how friendly everyone was. I will be back :) more

Excellent, prompt service; vehicle was finished when originally promised; staff was attentive,courteous,honest and informative; will return for all my future automotive brake needs and recommend your store to my friends, neighbors and relatives. more

Excellent customer service by going straight to the issue. Provided detailed description of part that was defective. Stated how defective part should be repaired. Then gave a price estimate and time repairs would be completed. Stayed within all time lines. more

Initially I thought I was having brake trouble, I was told it was bearings and after $700 I left drove down the street the same thumping started drove back immediately left and picked up the vehicle the next day. It seemed fine Friday and then Saturday it started shaking again very slightly making noise so I am hoping it is still fixed. The crew there was excellent and the new manager Ryan was excellent to work with and seem truly concerned fixing my truck and my families safety. Kudos!!! more

Dave was excellent went over and beyond customer service needs. also Mark was great in helping me with all of my needs. Thank You so much Guys, your work is much appreciated and i will spread the word!!! more

I was very impressed with the level of care i recieved at your Tigard store. My brakes were shot and i thought a big repair bill was in store for me. the man who helped me through the process, Juan Salas, was extremely helpful and did everything he could to soften the finacial blow. i walked away with a lot more money than i thought i would, in less time, and with a safe car. thank you so much, juan salas, for helping me with finding an honest, compitant auto shop. you have definately earned a customer for life. give this man a raise! more

It was a great experience. The people was so very friendly, helpful and very knowledgeable and the price was great. I would recommend anyone to go to the Brake Team. more

Had gone to Les Schwab for decades. A friend suggested I try Brake Team. Mark got me right in and took good care of me. Dave worked on my Durango and I am most pleased with the work and the service. After taking care of my Durango, Mark fixed e up with a brake cylinder for my wife's car. Luciano did the work and we were both pleased with the experience and relieved that she was safe in her car once again. more

Everyone at the Tigard location was very nice. I'm satisfied with brake inspection. Dave & Mark gave me options on what had to be done & what could be done at a later date which helped my finances. Thank you. more