I was really looking forward to dinner there-- we've been searching for a late night spot in Hollywood (other than Magnolia, which we like a lot). I guess it's always a bad sign when the food gets there before the drinks. I ordered a bacon cheeseburger medium. I bit in and got a raw mouthful of beef (and no bacon, btw). I sent it back, it came back extra well done. Rather than send it back a third time, I just started to eat it. The waiter came by and said, ""Better?"" I said, ""Truthfully, no. Look-- "" and I showed him the uniformly grey middle. He said, you want to send it back-- I said, no-- no worries. Then the bartender/manager came over. I was going to let it slide, but the guy was, frankly, a bit of a tool. Not apologetic, but instead saying we tend to undercook our burgers a little because our beef is higher quality. I said, ""OK, but I wanted it medium. If I send it back, shouldn't you then make it medium?"" And he says-- again, not a hint of apology: ""Well, if it gets sent back, we sometimes lean towards overcooking it a little."" So that's there policy?? I said, ""You're a burger place. You're telling me I can't get a medium burger?"" He says, ""Look, I'll give it to half off."" No I was geting a little steamed. I wasn't going to say anything, but now I've spent my dinner with friends arguing with a manager and waiter-- forget it, charge me for it-- but half off? I said, ""Half off?"" He says-- ""Well, you're eating it."" I said, ""Yeah, I didn't want to send it back a third time. It's embarassing."" Then I said, ""Here"" and handed him the plate. Which he just took. And walked away. The irony? They took off the burger from the check, but still charged me $1.00 extra for the bacon-- which I never got. As for the other food, my friends split a salad-- which they said was ""fine,"" but my fiancee's soup was cold (and bland) too. Nice looking place though...
Pros: Nice room
Cons: Bad food & service, argued with us when we sent it back