I don't usually write reviews for online shopping, but a terrible shipment on top of a poor/ discourteous service has unfortunately prompted me to write this review.
I placed an online order for 'Divine Orchids' 3 days back to be delivered to my wife's apartment. The total cost including the delivery came to about $100. The delivery was on time but it was totally different from what was ordered.
The pot was totally different. it was low quality, smaller with silt falling off everywhere. Also it didn't have the assortments on the bottom, and the flowers were also not the same. My wife sent me the pics, and i was surprised to see the product.
Next day I emailed the shop, and they didnt respond for 2 days. So I called them and I talked to the manager 'Nick' who was very discourteous, rude and arrogant. He totally denied all of the above and said, he gave the product HE thought was better, and it wasnt what I had ordered. And changed my order without my knowledge or permission.
Later he started yelling at me, and didnt let me talk on the phone. I told him I would complain about his service, and he started swearing. And said 'you have been talking for 10 mins', and I told him 'Sir, we have been on the phone for 3.5 mins and you have done most of the talking. And all I am requesting is to give me what I ordered and I dont want Refunds of discount coupons'.
He said he might do it at his convenience which may take upto 2 weeks, or may not happen at all!! I mean seriously?
Extremely rude, poor, and arrogant service.
I wouldn't recommend them to anyone. And if the owner of this shop is reading, i beg him to fix these things. Because this is bad business!! And this is not how one handles things especially customers.
I wish there was a rating of Zero, because this is what they deserve!!