My family has been using this Extra Mile Chevron station for years. On 10-27-11, I had a very rude encounter with a clerk named Gayan. I had trouble with my card authorization at the pump due to a recent address change so I went inside.
When I approached Gayan, he was mumbling into his headset phone and I wasn't even sure he was speaking to me. He finally made eye contact so I explained that my card needed to be authorized inside. He has a very heavy Pakistani or Far Eastern accent and I couldn't understand what he said. I started to swipe my card and he sighed and rolled his eyes in front of all the customers and said ""No, you have to go outside to remove the pump handle from the fuel tank"".
I said nothing but left and removed the handle and then returned inside to the counter. I asked quietly and politely if he was the owner and he said ""no, why?"". I stated that he was rude to talk down to a long time customer. Instead of apologizing, he actually said that ""I don't listen very well and that it was my fault"". (I am in my 40's and have no difficulty with my hearing). As politely as I could, I stated that he only repeated the instruction twice and that I unfortunately had difficulty understanding his accent to which he sarcastically said ""thank you, I didn't know that!!"" I calmly told him that I would not patronize the station anymore and he replied: ""Good, we don't want to encourage customers like you anyway!""
He was arrogant and rude to a customer who has never shown any animosity over years of patronage. NEVER AGAIN. There is an AM PM fuel station opening up across the street. I hope it humbles the Chevron Extra Mile station.
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