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Boch Dodge - 7 Reviews - 441 Providence Highway, Norwood, MA - Automotive Reviews - Phone (781) 762-7200

Boch Dodge

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441 Providence Highway
Norwood, MA 02062
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(781) 762-7200
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Saturday, February 3, 2006 I negotiated the purchase of a 2005 Dodge Grand Caravan at the Boch Dodge dealership located in Norwood, MA. I traded in my 2002 base-model Caravan and ...

Worst

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Mieh 8/20/2008

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Boch Dodge: Impersonal and Incompetent 8/12/2007

Saturday, February 3, 2006 I negotiated the purchase of a 2005 Dodge Grand Caravan at the Boch Dodge dealership located in Norwood, MA. I traded in my 2002 base-model Caravan and it was agreed that Boch Dodge would pay-off the balance owed to the lien-holder of my vehicle. I gave the salesman contact information for the lien-holder, assuming that he would contact them to obtain the pay-off balance. Financial documents were signed and I drove away with my new vehicle. I was told that I could pick up my registration, and inspection sticker the following Monday. I called on Monday and was told that the registration was not yet ready. On Tuesday, February 7th I contacted the lien-holder of my former car to ensure that everything was settled in terms of the pay-off agreement. The lien-holder informed me that they had not had any communication with the dealer. I also discovered that the payoff balance was higher than the amount the Boch Dodge representative indicated in the contract. I immediately called the finance officer at Boch Dodge informing him of the discrepancy. He indicated he would call me back, but never did. Later, I arrived at the dealership to pick up the registration and inspection sticker for my new car. I was asked to have a seat. After waiting 30-45 minutes I informed them I could not wait any longer for I had to return to work. At that point I was approached by the finance officer and told that the “actual” pay-off balance would be included in the contract and that the finance terms had changed from 72 months to 60 months and that the interest rate increased from 17% to 21%. The salesman took no responsibility for the incorrect pay-off balance and actually insinuated that I had given him the inaccurate figure. I was surprised to hear that the terms of the loan had changed because I had completed the paperwork on Saturday and informed that the paperwork would be approved on Monday. Yet, it was Tuesday afternoon when I arrived to pick up the registration and inspection sticker that I was informed of the term change for the loan. This brought my monthly payment from $498 to $686. I informed the finance officer that this was not acceptable and the deal was null and void. When I voiced my complaint to the manager, he simply replied that he had no reason not to believe his employee. He went on to say that the mistake was contributed to me (although I never gave them the figure listed on the contract and they never called to get the pay-off balance from the lien-holder). After waiting an additional 30-45 minutes for my old car I approached the salesman and he indicated that my car was not on the lot. I informed him that the car was on the lot and took him to where it was parked only to discover that it had a flat tire. The service person claimed that it came in with the flat tire. I asked him to produce the diagram that was completed when they took possession of my vehicle illustrating any damage; he could not locate it. They eventually agreed to remove the tire and replace it with the spare; which took an additional 30-45 minutes. Not only did I miss a half a days work from my full-time job; I missed the four hours I was scheduled to work at my 2nd part-time job. Throughout the entire process the salesman was impersonal and incompetent. The finance officer and manager were indifferent, cocky, and arrogant. All three exhibited business practices that can be described as shifty, deceitful, and cunning. They illustrated no respect for me as a customer or the value of my time. more

what a wicked awesome dealership! 4/3/2007

I can't believe the negative attitudes of some of the reviewers here! I recently bought a dodge charger from Boch, and I can't say enough positive things about them. My salesman was especially knowledgeable and helpful. He really fought on my behalf to get me the best price. In the end, it was so good that he asked me not to tell anybody how much I actually paid. Out of respect, I wont post it here, but it was very low. Much lower than Herb Chambers. I was able to drive it home that day, and the whole affair took less than two hours! And I have pretty bad credit to boot! The finance department was outstanding. They got me approved. I had been to several other dealerships who could not get me approved. I am so happy with Boch Dodge! I will buy all of my cars from them in the future! more

"NOT UNLESS YOU'RE RICH" 1/15/2007

SO I NEEDED A CAR IMMEDIATELY AND THESE PEOPLE DID NOTHING BUT PROCRASTINATE. THEY REFUSED TO CALL ME BACK THROUGH THE WHOLE TRANSACTION. I WAS LIED TO A NUMBER OF TIMES ON THE ENDING PRICES OF CARS AND TREATED VERY UNFAIRLY. BECAUSE I WAS NOT WILLING TO PUT DOWN $3500 FOR A CAR I DIDN'T WANT IN THE FIRST PLACE NO ONE TOOK ME SERIOUSLY. FINALLY WHEN I DID RECIEVE A PHONE CALL, I WAS TOLD I WAS APPROVED BY THE BANKS FOR THE CAR I WANTED. WHEN I GOT THERE TO SIGN THE LEGAL PAPERS, THEY HAD TWO OTHER "LESS EXPENSIVE' CARS READY TO SHOW ME. THEY FIGURED THEY COULD GET SOMEONE ELSE TO PAY TOP DOLLAR FOR THE ONE I ACTUALLY CHOSE. FINALLY WHEN I CAME TO THE CONCLUSION I WOULD LOOK ELSEWHERE TO FIND SOMETHING REASONABLE, I WAS TOLD BY LARRY I "WASTED EVERYONES TIME" AND WAS "UNAPPRECIATIVE". THEY ARE IN THE BUSINESS OF GUILTING CUSTOMERS INTO BUYING CARS, NOT ACTUALLY HELPING PEOPLE MAKE GOOD DECISIONS. more

Bad Experience with Boch Dodge, Norwood 8/25/2006

We purchased a 2006 Grand Caravan in May now my husband regrets buying the vehicle from that dealership. They misrepresented the Guidepoint product to us. We thought we paid for the entire package, which included vehicle tracking and all, only to find out that the tracking is just for 1 year (5 locates per month) and it does not even work....Guidepoint is great by the way, they are attempting to fix the problem...they are planning a second trip out to see what's wrong. They also misrepresented the Resistall product...have not yet called Resistall to find out what exactly Boch lied to us about. Come to find out that the person who sold us the packages is no longer with the Company (this seems to be a typical occurrence). The General Manager Bill is rude. He told my husband to go elsewhere and the service department lied on my husband and said he swore at them. The service department sucks...waited 2 1/2 hours for an oil change which we had an appointment for. They also promised us free oil changes (matching another dealership's offer). We had to jump through hoops to get the coupons, ended up paying for the first oil change ourselves and getting the second when it was far overdue. This is the worst experience we have every had with a product we purchased. more

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Boch Dodge - Gang of Thieves 7/29/2006

On July 3, 2006 I brought my car in for an inspection. I watched them drive it into the garage and then went home. I never received a call telling me that they had finally inspected the car. I called and they told me that my car was finished but that it failed inspection because it had a major gas leak and it wouldn't start. Knowing that my car had no such thing when I entered the lot when I got there I told them that I was holding Boch Dodge responsible for damaging my car. Both the manager and the mechanic told me that the gas tank was rotted through and the car was already like that. When I pointed out that I drove the car in and I watched as they drove my car into the garage. The manager called the Norwood police and told me to get my car off their lot or they would push it out onto Route 1! While waiting for the police the manager told me to swing at him so he could really get me arrested! The tow truck driver who was called said that the plastic fuel line of my car was crushed probably when they jacked the front end up. Ernest at Westwood Gulf told me that he believed that it was crushed when lifted up too. I have the piece of the fuel line that was punctured and it is punctured all the way through from one side to the other. It was either incompentence or out and out malice,(meaning someone stuck a screwdriver into it)! Boch refused to take responsiblity for there actions, treated me horribly and damaged my car possibly on purpose, I guess hoping I hire them to repair it! They are thieves. more

Auto Repair 10/6/2005

Was able to make an appointment at short notice (couple of days). The people were pleasant. The car was all ready at the time promised. I received a call earlier in the day stating what the problem was and how much the repair would cost. I also received a call to let me know that the repair was all done and the car was ready for pick up. That was before the promised time! more
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