He's attractive and hes nice,and hes fair. he does in home service call.he shows up on time,and his estimates are accurate! I have known Bob for years. He is authorized with four or five brands of TV's. He's worked in my area for years and repaired some of my TV's and my friends TV's and stereo's. He's been in business in Madison,Wi. and Sun Prairie Wi. He's worked in the past as a computer test and repair engineer. He is most likely more knowledge than most run of the mill TV technicians!