I came dangerously close to buying a car from Bobby Layman Chevrolet. After 10 days (the allotted time on the contract to complete the sale) of waiting for their lender to verify my income and complete the financing, I contacted the salesman, Tom. When I informed him I was considering bringing the car back per my contractual right, he began screaming and cursing at me. He accused me of being everything he was during the sales process: deceptive, dishonest, manipulative, etc. I asked him to get my trade-in vehicle ready for pick up when I returned their car. The conversation ended when he yelled, ""I'm not going to f***king help you with anything"" and hung up on me.
While completing the paperwork in the show room, I had the benefit of overhearing how the salesmen talk about their customers. Two of the salesmen were discussing how they were going to essentially ""punish"" a potential buyer by reducing the proposed trade-in value for not buying when promised.
It is clear that the ""culture"" at Bobby Layman Chevrolet is one of taking advantage of buyers rather than helping them.
There is no wrong in selling cars nor making a fair profit selling cars, but I advise anyone considering this dealership to steer clear and take your business elsewhere.
P.S. While completing the paperwork, I asked if they had any coffee. I was escorted through the showroom to the service area and where my escort pointed to a coffee VENDING MACHINE.
And when the salesman went to put gas in the vehicle, he came back with barely over half a tank... in an economy car.