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Bob Johnson Chevrolet - 10 Reviews - 1271 Ridge Road West, Rochester, NY - Auto Repair & Service Reviews - Phone (877) 336-5311

Bob Johnson Chevrolet

1271 Ridge Road West
Rochester, NY 14615
(877) 336-5311
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I brought my car in for an unexpected repair on 5/29/2012. As I pulled into the store I thought maybe this wasn't the place for me to have my car fixed, the place seemed busy. I p...


They advertised prices that looked much lower than most other places but when I got there the ""fine print"" came out. My car was worth much more than their ""$3,500 minimum trade...

A customer focused team of employees 6/7/2012

I brought my car in for an unexpected repair on 5/29/2012. As I pulled into the store I thought maybe this wasn't the place for me to have my car fixed, the place seemed busy. I pulled into the service center and was greeted before I ever even got out of my car! I told them what was wrong with the car and they told me they had heard of my concerns before with some other customers who had similar vehicles as mine. I agreed to leave the car and was offered a ride home and a ride back to the store when the work was completed. While waiting in the showroom I was offered a free cold water. Three hours later my car was fixed and I was being picked up and brought back to the store to get my car. My last experience at this service department was nothing like !! Great job by everyone I interacted with!! more

Superior Sevice 12/21/2011

I had my vehicle serviced at another Chevy dealership multiple times without any resolution. Bob Johnson was able to identify and repair the concern immediately. What a great group of professionals. more

Awful 3/5/2011

So many problems I don't want to go over all of them. All I'll say is I didn't even get to buy a car from them but was in the early stages of buying a car and it was the worst experience I've ever had at a stealership. I don't even understand how they do as well as they do, there must be some retarded people buying cars from them that just get ripped off and keep feeding their money to this moron infested dealer. If you care about your money and want to be treated like a person/customer don't go here. more

Bob Johnson Chevrolet is Dishonest 1/19/2011

The finance managers and general manager all work together to lie to you. They will not refund money owed to me after cancelling a warranty. I have spent hours on the phone with them and GMAC. I am told that the dealership is at fault. They will not own up to their mistakes and ensure my refund happens in a timely manner. I have been arguing with the dealership for over 2 weeks now. If you are considering buying a car there please think again. They will do whatever it takes for you to buy a car and then not support you one bit. They also do not stand behind their vehicles when there are problems. more


I was in there this summer looking at a new car and you know they had there BIG EMPLOYEE discount so i think that played a factor in this. Long story short I was working with this women and we were looking at the monthly payments between the new Vette and the SSR so we are picking the options out, on star and other extras and taking out some options i di not think were necessary. So, finally we get the finally price on both and i was like you know what for the little bit extra i think i like the vette, i think i would like to test drive it one last time. She has the nerve to say Sir this isnt sometime kind of joy ride. I didnt know what to say and so i was like ok well i just want to test drive the $50K before i buy it then she went to get the keys and next thing i know i have the manager telling me their policy so i asked him do you want to sell a car or not. Then after getting him to let me test drive it i told him wan to know what i dont want to deal with you people anyways thanks Mike! wow more

Bob Johnson Chevrolet-don't buy a car there! 8/1/2005

Bob Johnson Chevrolet is by far the worst car dealership in Rochester! They will lie to your face just to sell a car. They told me that they checked my credit, and were able to get me a loan through my credit union, when in reality they hadn't even tried to contact my credit union! I realize that in car sales you can't expect them to be completely honest as they have built a living on dishonesty but to blatantly lie is crazy! more
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