We have bought approximately 10 thousand dollars worth of furniture at the Odessa Bob Mills store over the past year or two. The product is of good quality and the prices are fair. The problem lies within the terrible and I mean horrible customer service. They promise to call you back and at least 9 times out of 10 they do not do what they say the will. Every piece of furniture they delivered to us was damaged, so they had to take it back and bring another set. It was a huge ordeal every single time. I could live with that but the fact that they look right at you or talk to you on the phone and assure that they will call you back with whatever details or info you need, and then never do it is just unacceptable. I will cut up my Bob Mills GE card and never buy there again. I will tell every person I come in contact with that they are not a good business and do not give a d@^^$ about the customer.