Boatman's Furniture Ctr

My mother in law and I stopped by on our tour of furniture stores in the area, looking for recliners for her and a dining room set for me. I also had my toddler in tow, safely contained in a stroller. We didn't even make it all the way through the doors before one of the sales ladies stopped us and told us pretty rudely that the stroller wasn't allowed in the store. What do they expect you do to, hire a babysitter to go furniture shopping? Or just let the babies run around the store while we shop? I saw enough of their customer service right there. My mother in law was just as offended, she found her recliners at one of the other stores, and I'm waiting for my dining room set to come in. more

My first purchase was a beautiful Hooker bedroom set. I love it and they worked with me on the price. we have purchased 2 Lazboy chairs, since, and are very happy. We're going in today to purchase a queen sleeper after they had a much better price than I found while shopping for the same item in SoCal, and would have to drive to Ontario to pick it up. Pros: follow through with orders, good prices Cons: Closed Tues and wed more

I would definitely avoid this store. The sales people couldn't give a darn when we went in and then when we had questions about the products they didn't know anything and kept having to look in a binder, and then they still didn't know. It was hard enough to get someone's attention, but after they ""helped"" us, we didn't learn anything. Useless. Pros: there are none Cons: sales people don't know what they are talking about more

This is a little long but worth reading if you are pIanning to purchase furniture here. I recently bought a dining room set, 2 complete bedroom sets with new matress. The cost was $7,000.00 There was a question if one bedroom set set would fit or if we would like it on the room. I asked them specificaly what would happen. Their response was 'We'll just take it back and give you a in store credit'.Once it was delivered it was clear one set was to large for the room. That's when it all went wrong. The delivery person, who was very nice called the manager Sandra and informed me they would take it back but there was a 20% re-stock charge and a labor charge. After informing them they did not mention this when I asked what would happen in this scenerio. So....they they finally agreed to take it back but I had to pay a $90.00 labor fee which was not a written term on the sales order when I bought it. Anyway........they left the queen mattress and unwrapped it. They were closed the next 2 days. I went back in there next business day ONLY because I decided the room need a full size set. I of course expected them to take back the queen size and put it on the new set. AGAIN, here is where it got ugly. Sandra the manager said we could not return it at all because it was upwrapped. Again the never mentioned that when they left it. After getting very angry I told her they WOULD be taking the mattress back. It was never slept on, we have not even moved in yet. And there was nothing about if they upwrap your out of luck. I think this is justr a sneaky way of getting out of the return. Totally dishonest!! Sandra finally agreed to take the mattress back and we bought a full size matress, frame and armour. I originaly paid $599.00 for the queen matress and box spring. In the end they charged me $729.00 for a full size mattress with no box spring. We bought a new home after my Mom's home burned down in Atascadero on Oct 1,2009 and had a whole house to furnish. Needless to say we bought the rest from Style-House in Atascadero and Paso Furniture. Where we were treated honestly and professionaly. They missed out on a bunch of money because of their lack of honsestly and integrity. Cons: No integrity. They flat out are a dishonest company!!! more

I bought a Lazyboy recliner from Boatman's. The sales people were helpful. The furniture was delivered. Pros: Happy that my lazyboy is under warranty Cons: Sad that I have to go through them to repair it more

With cash in hand, I went to Boatman's because I believe in keeping my money local. I was in the store for about 15 minutes before finding 2 women engaged in personal life chit-chat at the rear of the store. I asked them for help and the heavy set woman could not be bothered with me and was rather rude. She didn't even bother to come out from behind the counter. Cons: Absolutely No Customer Service, Store too crammed more

I just bought my second piece of furniture from Boatman's and for me they are great. I will continue shopping there for any other furniture needs. They have a huge selection of high quality furniture. Pros: great store more

In response to the first reviewer: We've had nothing but great service here. Maybe you were a rude customer. more

I was treated horribly when I went furniture shopping at boatman's. The staff were incredibly rude to me. It is their loss as I recently bought a house and needed quite a bit of furniture. I would rather sit on the floor forever than spend one penny at this store. Pros: nothing Cons: horrbile customer service more