1. Experienced and knowledgeable staff. 2. Not the lowest cost, but the price you pay is equivalent to the technical expertise provided. 3. Shop personnel are professionals; I appreciate the opportunity to speak with the technicians that serviced my car. They clearly explained small details that make a difference to the life of my car's engine. 4. I was referred to Harding via AutoVitals that covers my make/model of car. The reviews were accurate as to the service provided and expected cost.